Raleigh Veterinary Hospital Policies

Appointments

In order to insure that we will be able to see our patients in a timely manner, it is recommended that appointments be scheduled prior to arrival. This helps our ability to see each client on time, and lessen your wait time.

Arrival Policy

For the protection of you, your Pet and others, it is requested that dogs be properly leashed and controlled at all times while in the lobby and the exam suites. Cats must be in a secure carrier or leashed while in the lobby or an exam suite also.

Pre-Surgical Policy

Please, no food or water after midnight the night before the procedure, and none the morning of the procedure. Also take away all rawhides or toys that can be ingested at this time. Proof that patients are current on rabies vaccinations. We may require proof of rabies and/or routine pre-surgical blood work to screen for possible anesthetic risks.

Post-Surgical Policy

In most cases, patients are able to go home the same day as the surgery. You will be notified when you drop off your Pet, or by a phone call, when your Pet can be released. If 24 hour monitoring is required, the patient will be referred to an emergency clinic.

Payment Policy

Payment is expected when services are rendered. We accept Cash, Personal Checks, Discover, Visa, and MasterCard.

Cancellation Policy

We realize that appointment adjustments are occasionally unavoidable. Please understand that a no show, or a cancellation, leads to an inconvenience to our staff and our guests. As a courtesy, please provide 24-hour notice when cancelling or rescheduling an appointment. If the conflict occurs with in the 24-hour time frame, please call and notify us as soon as possible so that we may rearrange our schedule.